It seems the only thing worse than those Buy.com commercials, featuring their annoying CEO Scott Blum, is Buy.com’s customer service. I’ve linked to a horror story from a customer who ordered something from Buy.com, paid for it with Paypal, saw the amount deducted from his Paypal account, and was then told that his payment had not been received.

It’s kind of hard to scam a merchant with Paypal, especially without Paypal knowing. Just logging into a Paypal account, it’s easy to say which way the money flowed. If a payment is made and deducted from an account, it’s stated right there on Paypal. Buy.com has the audacity to claim that this person did not make the payment, when he can see right there that he not only paid, but Buy.com received it.

Why should customers have to pay for Buy.com’s sloppiness? So they haven’t been able to figure how to properly implement Paypal into their sales system, does that mean when it fails they should give the customer the runaround?

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